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General Conditions of Sale, Right of Withdrawal, Confidentiality Policy

 

Preamble Any order for a product on LX-Archerie requires consultation and prior acceptance of these general conditions of sale. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented in the store. . The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.

Due to particular constraints, additional or specific conditions apply to manufactured products such as bows, arrows and bowstrings, particularly in terms of delivery times and after-sales service which are longer and can go up to at 12 months. Transport constraints also apply to all products such as long products like bows or bulky products like targets, regarding the cost of transport. The warranty, exchange and repair conditions are also specific to these products, the customer accepts these conditions, as well as those specified on the "taking care of a bow" pages which specifies the warranty conditions specific to manufactured bows.

Reminder: Bows, arrows and their components, as well as knives, are category D2 weapons whose sale is prohibited to minors. General Company details: LX-Archerie. “Le Pidoux” 7 Route de l’Orgère 17610 Saint Sauvant. France

Tel : 06 02 52 29 08

Email : info@lx-archerie.frSiret : 452 619 299 00038RCS 452 619 299

    Intracommunity VAT: FR 14 452 619 299 Any request for information must be made as a priority by email: lxarcherie@orange.fr Characteristics of the company: LX-Archerie's purpose is the manufacture, preparation, repair and trading of archery equipment. archerie.Prices are displayed including tax. The final amount of an order, shipping costs included, is always known before validation of the order. Payment of the order, at the customer's choice, can be made by:


    Bank card (via the Paypal site) Paypal (preferred payment method for online purchases) Bank transfer Check

Delivery of the customer's order is carried out by Mondial Relais, La Poste, Chronopost, by collection from the workshop or by delivery during a competition for example... Depending on the amount of the order, insurance protect shipments made via the above providers.As it is processed, the order has different statuses:Registered: the order is recorded in our databasesValidated: the order is validated by a human check, which makes it possible to check the various data, stock and payment. In preparation: the order is packaged and stamped. Dispatched: the order has been processed in its entirety or according to the availability of the items and with the customer's agreement in part. Canceled : the order was canceled by the customer within the legal deadline or its processing is impossible. The consumer has a period of 14 working days to return, at his expense, the products which do not suit him. LX-Archerie reserves the right to modify its prices and product offering at any time. However, the amount of a registered order is acquired and cannot be modified. All information is presented in French. Information disseminated in another language can only have informative value. The consumer declares to have the full legal capacity allowing him to commit to these general conditions. Article 1: Completeness These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all of the provisions provided for in these general conditions. No general or specific conditions appearing in the documents sent or delivered by the consumer may be incorporated into these, since these documents are incompatible with these general conditions. Article 2: Purpose The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company LX-Archerie to the consumer. Article 3: Entry into force - durationThese general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees owed by the company LX-Archerie. Article 4: Electronic signature The "click" of the consumer under the voucher order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.Article 5: Information on the products8-a: The company LX-Archerie presents on its site the products with the necessary characteristics which allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking the final order the essential characteristics of the products they wish to purchase.8-b: The offers presented by the company LX-Archerie are only valid while stocks last.8-c: The photographs and images are presented for information purposes only and cannot have contractual value. Only the description given to the item as to its content prevails.Article 6: PriceThe prices are indicated in euros and are only valid on the date the order form is sent by the consumer. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the entire price, unless financing is offered, must be made when ordering. At no time can the sums paid be considered as deposits or advance payments. Article 7: Method of payment To pay for his order, the consumer has, at his choice, all the payment methods referred to in the voucher. order. The consumer guarantees to the company LX-Archerie that he has the authorizations possibly necessary to use the payment method he has chosen, when validating the order form. The company LX-Archerie reserves the right to suspend any order management and any delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The company LX-Archerie reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. of administration. The company LX-Archerie has implemented an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. As part of this verification, the customer may be asked to send the company LX-Archerie a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent. Article 8: Availability of products The order will be executed at the latest within 5 working days from the day following that on which the consumer placed their order .Undelivered products are systematically refunded or exchanged for an equivalent product. The availability and available quantities being clearly displayed, when the customer orders a product that he knows in advance is not available, he accepts in fact the exchange or systematic reimbursement at the initiative of Lx Archerie. Article 9: Delivery termsAttention: additional transport constraints concerning long items such as bows or bulky items such as targets, these may incur an additional cost or be restricted to collection at the workshop. The products are delivered to the address indicated by the consumer on the order form and only to the countries offered when ordering. The consumer is required to check the condition of the packaging of the goods and report any damage to the Post Office, as well as to the company LX-Archerie, within 7 days. The consumer can, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Orders are mainly shipped by Colissimo Suivi. As soon as we send a shipment, you will immediately receive an email informing you.

The most used services for transport are La Poste Colissimo, Mondial Relay and Chronopost for urgent deliveries and long or bulky items.

Colissimo Suivi offers the service of being delivered within 48 hours throughout France and offers you the possibility of collecting the products ordered at your post office in the event of absence during the postman's visit. Concretely, if you are absent on the day of delivery, your postman will leave you a notice in your mailbox, which will allow you to collect your package from your post office during opening hours, within 15 days.Colissimo Suivi is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may be lost. In the event of a delay in delivery compared to the date we indicated to you in the shipping email, we ask you to notify us of this delay by calling us by telephone or by sending us an email. We will then contact the Post Office to start an investigation. This investigation may last up to 21 days from the date the investigation begins. If during this period, the product is found, it will be redirected immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed sales price on the site, we would apply the new sales prices, either by reimbursing you by check for the difference, or by requesting an additional check regarding this price difference. We decline all responsibility for the extension of delivery times caused by the carrier, particularly in the event of loss of products or strikes. Article 10: Delivery errors14-a: The consumer must make to the company LX-Archerie within fifteen days following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality in relation to as indicated on the order form. Any complaint made beyond this deadline will be rejected.14-b: The formulation of this complaint with the company Lx-Archerie may be made: - primarily by e-mail to info@lx-archerie.fr - by telephone at 06 02 52 29 08

- by connecting to our site in the "contact" section, where you can ask us your question, specifying the order reference. 14-c: Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the company LX-Archerie from any liability towards the consumer.14-d: Upon receipt of the complaint, the company LX-Archerie will exchange the product(s) concerned ( s) and will communicate the new colissimo tracking number to the consumer by e-mail. 14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company LX-Archerie as a whole and in its original packaging to the following address: LX- Archery Center “Le Pidoux” 7 route de l’Orgère 17610 Saint Sauvant France

To be accepted, any return must be reported in advance to the Customer Service of the company LX-Archerie. Return costs are the responsibility of the company LX-Archerie, except in the event that it turns out that the product returned does not correspond to the original declaration made by the consumer in the return slip. Article 11: Product warrantyLX-Archerie undertakes to refund or exchange goods that do not correspond to the order. The customer must report this in detail and return the product(s) to LX-Archerie who will exchange or refund them. The request must be made within 15 working days following the delivery date. The products must be returned in the delivered condition with all the elements delivered (accessories, packaging, instructions, etc.). Items returned incomplete, damaged, damaged or soiled by the customer will not be taken backArticle 12: Right of withdrawalThe consumer has 14 working days to return, at his own expense, products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. Any return must be reported in advance to the Customer Service of the company LX-Archerie: primarily by e-mail to info@lx-archerie.fr Only products returned as a whole, in their original packaging, complete and intact, and in perfect resalable condition. Any product that has been damaged will not be refunded or exchanged. This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the consumer's expense. In the event of exercising the right of withdrawal, the company LX-Archerie will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, in particular when the product requires technical verification.

Special case of arc commands. Due to their particularities and the costs inherent in the implementation of their manufacturing, the customer deposits a deposit of 250 euros in terms of validation of the manufacturing contract and has 14 days of withdrawal period following this validation. After this period, the contract for the manufacture of the bow is considered final and the deposit paid is not returned.Article 13: Force majeureNeither of the two parties will have failed in their contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten business days of becoming aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers. Article 14: Applicable law These general conditions are subject to French law. This is the case for substantive rules as well as for formal rules. In the event of a dispute or complaint, the consumer will first contact the company LX-Archerie to obtain an amicable solution. Secondly and in the event of an appeal, the consumer may file a complaint with the various competent bodies. Article 15: Information Technology and Freedoms The information requested from the consumer is necessary to process his order and may be communicated to the contractual partners of the company Lx -Archery involved in the execution of this order. The consumer can contact the company LX-Archerie whose contact details appear in the confidentiality charter, to oppose such communication, or to exercise their rights of access, rectification with regard to the information concerning them and appearing in the files of the company LX-Archerie, under the conditions provided for by the law of January 6, 1978.


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